Privacy Policyپرائیویسی پالیسی

1. Information we collect

• Order details you give us: your name, phone number, delivery address, delivery area (DHA Phase 1-5, other areas of Lahore, or outside Lahore) and any notes you add to the order.
• Your order itself: the items, quantities, prices and delivery charges.
• WhatsApp messages: if you contact or order on WhatsApp, we keep that conversation so we can process and support your order.
• Information stored on your own device: your shopping cart and language preference are saved in your browser (see section 4).
• We do not collect or store card numbers, CNIC numbers or banking credentials on this website.

2. How we use your information

• To confirm, prepare, dispatch and deliver your order.
• To contact you about your order — confirmation, delivery coordination, and any problem with the delivery.
• To handle returns, complaints and unboxing-video claims.
• To keep the sales records we need to run the business.

3. We do not sell or share your data

• We never sell, rent or trade your personal information, and we never share it with third parties for marketing or advertising.
• The only sharing that happens is what is strictly necessary to deliver your order: your name, phone number and address are given to whoever delivers the parcel — our own rider, a Yango or InDrive rider, or a courier company. They receive nothing beyond what the delivery requires.
• We may have to disclose information if we are legally required to do so by a court or a government authority.

4. Cookies and browser storage

• This website saves your shopping cart and your language preference (English or Urdu) in your own browser's local storage.
• That information stays on your device and does not reach us until you submit an order.
• You can remove it at any time by clearing your browser data.

5. WhatsApp

When you order or chat with us on WhatsApp, your message travels through WhatsApp's platform and is also subject to WhatsApp's own privacy policy. We have no control over how WhatsApp handles data on its side.

6. How long we keep your information

We keep order records for as long as we need them to serve you and to maintain proper business records. You can ask us to delete your personal details, and we will do so unless we are required to keep them.

7. Security

We take reasonable steps to keep your information safe and limit access to the people who handle orders. However, no method of transmitting information over the internet is completely secure, so we cannot guarantee absolute security.

8. Your choices

• You can ask to see, correct or delete the personal information we hold about you by messaging us at +92 307 1999231.
• You can ask us to stop contacting you at any time, other than messages needed to complete an order you have already placed.

9. Children

This website is not intended for children under 13, and we do not knowingly collect information from them.

10. Changes to this policy

We may update this policy from time to time. The current version is always published on this page.

11. Contact us

For any question about your privacy or your data, message or call us at +92 307 1999231. See also our Terms & Conditions.